Identified - We have identified the cause of the issue, and are now working on implementing a fix. Will provide more updates within the next 30 minutes.
Mar 21, 2023 - 09:05 PDT
Investigating - We have recently been made aware of an issue where the Load Previous Note functionality isn't populating the most recent note. We're currently investigating this issue at the moment, and will be providing updates within the next 30 minutes.
Mar 21, 2023 - 08:49 PDT

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Main application Degraded Performance
90 days ago
99.98 % uptime
Today
Telehealth Service Degraded Performance
90 days ago
99.98 % uptime
Today
Online Payments Service Operational
90 days ago
99.98 % uptime
Today
Email Service Operational
90 days ago
99.98 % uptime
Today
SMS Service ? Operational
90 days ago
99.98 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
SimplePractice Service Availability
Fetching
Past Incidents
Mar 21, 2023

Unresolved incident: Load Previous Note feature not populating the most recent note.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - It’s come to our attention that customers may have received an email from SimplePractice alerting customers that their free trials had ended. This email was sent due to an error on our end that has since been fixed.

No action is required from you, and you're welcome to disregard the email. We apologize for any confusion. As always, you can rest assured that your data is safe with SimplePractice.

Mar 16, 07:30 PDT
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.