Identified - We have identified the cause of the issue, and are now working on implementing a fix. Will provide more updates within the next 30 minutes.
Mar 21, 2023 - 09:05 PDT
Investigating - We have recently been made aware of an issue where the Load Previous Note functionality isn't populating the most recent note. We're currently investigating this issue at the moment, and will be providing updates within the next 30 minutes.
Mar 21, 2023 - 08:49 PDT
Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.
In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.
If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com
Main application
Degraded Performance
90 days ago
99.98
% uptime
Today
Telehealth Service
Degraded Performance
90 days ago
99.98
% uptime
Today
Online Payments Service
Operational
90 days ago
99.98
% uptime
Today
Email Service
Operational
90 days ago
99.98
% uptime
Today
SMS Service
?
Operational
90 days ago
99.98
% uptime
Today
Document Storage Service
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
It’s come to our attention that customers may have received an email from SimplePractice alerting customers that their free trials had ended. This email was sent due to an error on our end that has since been fixed.
No action is required from you, and you're welcome to disregard the email. We apologize for any confusion. As always, you can rest assured that your data is safe with SimplePractice.
Mar 16, 07:30 PDT